What we do with what you send us

This notice covers the enquiry form on this site and nothing else. It is short because the site does very little: it has no accounts, no login, no newsletter, no shopping basket and no advertising. The only personal information it handles is what you type into the form and send.

The data controller, meaning the party legally responsible for that information, isto be confirmed. This notice was last reviewed on 26 August 2026.

What the form collects

Five things you type, and one you choose:

• Your name. So somebody knows who they are speaking to.
• Your telephone number. This is how the callback happens.
• Your email address, which is optional. Leave it blank and the form still works. It is only useful if you would rather have something in writing before anybody rings.
• The postcode of the property. The first part is enough. This is what routes the enquiry, so it is the one field that has to be right.
• The property type. Tenement flat, terraced, semi detached, detached or commercial.
• Which problem you selected. Dry rot, wet rot, woodworm or not sure yet.

Recorded alongside it, without you typing anything: the page the enquiry was sent from, which form on that page you used, the site that referred you if you arrived from a link or a search result, your browser's user agent string, and the country your request came from. A timestamp and a hidden field that real people never fill in are used to catch automated spam, which is why this site has no CAPTCHA.

Your full IP address is not stored. It is visible to the hosting infrastructure in the moment your request is handled, as it is for any website, but it is not written into the enquiry record and it is not kept.

Why, and the legal basis for it

The information is used to respond to your enquiry and to pass it to the approved local team covering your postcode so that they can contact you about it. That is all it is used for. It is not used to build a profile of you, and there is no automated decision making beyond the postcode deciding which of the two teams receives the enquiry.

The lawful basis is legitimate interests under Article 6(1)(f) of the UK GDPR. The legitimate interest is answering an enquiry that you started, by the means you gave us for that purpose. We consider this straightforward because you asked to be contacted and would reasonably expect to be, but the balance is yours to disagree with, and the right to object below is how you do that.

You will not be added to a mailing list, and nobody will ring you about anything other than the enquiry you sent.

Who it is shared with

Your enquiry is passed to the approved local contractor covering the relevant area, so that they can contact you and, if it is worth doing, survey the property. That contractor isto be confirmed. They act on their own account once the enquiry reaches them, which means they are responsible under data protection law for what they do with it after that point.

Nothing is sold, brokered, or sent to a lead exchange. It is not shared with a second contractor as a backup, and it is not shared with anybody in the same trade in another area. Beyond the contractor, information is disclosed only where the law requires it.

Where it is stored

The site is hosted on Cloudflare, and the enquiry is handled and stored by Cloudflare services. A notification of the enquiry is also sent by email throughto be confirmed, which means a copy sits in the recipient's mailbox as well.

Cloudflare is a United States company operating infrastructure in many countries, so some of that processing may take place outside the United Kingdom. Transfers of that kind rely on the safeguards set out in the provider's own data processing terms.

How long it is kept

Enquiry records are kept forto be confirmed, after which they are deleted. Where work has actually been carried out, the contractor will normally need to keep their own records for longer to meet accounting and guarantee obligations, and that retention is theirs rather than ours.

You do not have to wait for that period to expire. Ask and the record will be deleted, subject only to anything the law requires be kept.

Cookies and tracking

Nothing is stored on your device unless you say yes. There is no advertising tracker, no tag manager, no session recording and no social media pixel, and there are no third party fonts: the typefaces are served from this site. What there is, is one analytics cookie that is only ever set if you accept it, and one always-on measurement tool that stores nothing at all. Both are described below.

Cloudflare Web Analytics, always on

This tells us which pages get read, which links people arrive from, roughly which country they are in, and how quickly the pages load. It exists so we know which of these pages are worth writing more of.

It is worth being precise about what it does not do, because most analytics does the opposite. It sets no cookie. It writes nothing to your device. It does not fingerprint your browser, does not follow you to other sites, and does not build a profile of you. Measurements are counted in aggregate, and there is no identifier that would let anybody pick your visit out of the total.

Because nothing is stored on your device, the Privacy and Electronic Communications Regulations do not require us to ask permission for it, which is why it is not part of the choice in the banner. The lawful basis for the processing itself is legitimate interests, the interest being knowing whether the writing on this site is any use. You can object, and the section below explains how.

Cloudflare is a United States company, and it is also the company hosting this site, so no data goes anywhere it was not already going. Their own privacy documentation covers what they do as a processor.

Google Analytics 4, only if you accept

Google Analytics gives us something Cloudflare's tool cannot: which pages a single visit moves through before an enquiry is sent. It does that by setting cookies on your device, which is exactly the kind of storage that requires your permission first.

So it is genuinely off until you accept. This is stronger than the usual arrangement, and the difference matters: if you have not accepted, your browser makes no request to Google at all. The tag is not loaded in a limited mode, and it is not loaded with tracking switched off. It is not loaded. Google is not told you were here.

If you accept, Google Analytics sets cookies named _ga and_ga_<id>, which last up to two years and hold a randomly generated number so that two page views can be recognised as the same visit. It records which pages you viewed, how you arrived, your approximate location from your IP address, and your device and browser type. Your IP address is not retained by us and Google discards it after using it to derive that approximate location. Advertising and personalisation signals are declared as denied, and this site runs no ads and no remarketing.

Google is a United States company acting as our processor for this, and the transfer relies on the safeguards in Google's own data processing terms. The lawful basis is your consent, under Article 6(1)(a) of the UK GDPR.

Changing your mind

Declining is a real answer and it sticks: you will not be asked again on this browser, and nothing about the site changes. Whichever you choose is remembered in your browser's local storage, in a single item recording that one choice. That item is the one piece of storage that does not need your permission, because it exists only to honour the answer you gave.

To change your answer later, clear this site's data in your browser settings, which removes both that record and any analytics cookies, and the banner will appear again on your next visit. Browsers label this differently: "Cookies and site data" in Chrome and Edge, "Manage Website Data" in Safari, "Clear cookies and site data" in Firefox.

Your rights

Under the UK GDPR you can ask for the following, free of charge in almost every case, and normally with a response within one month:

• Access. A copy of the personal information held about you, and confirmation of what is being done with it.
• Rectification. Correction of anything inaccurate. A mistyped postcode or a wrong number is the common one.
• Erasure. Deletion of your enquiry. If you have decided not to go ahead, this is usually the one people want.
• Restriction. A pause on using the information while a dispute about its accuracy or its use is sorted out.
• Objection. Because the basis for handling your enquiry is legitimate interests, you can object to it being handled at all, and it will stop unless there is a compelling reason that overrides your objection.

The right to data portability generally applies where information is handled on the basis of consent or a contract, so it is unlikely to apply to an enquiry handled as described here. Ask anyway if you want it, and you will get a straight answer either way.

How to make a request

Send it toto be confirmed. Say what you want done and give enough detail to find the enquiry, which normally means the postcode and roughly when you sent it. You may be asked to confirm who you are before information is released, because handing somebody else's enquiry to the wrong person would be the worse mistake.

Complaints

If you are not satisfied with how a request has been handled, you can complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk. You are entitled to go to the regulator directly, although raising it with us first is usually quicker and gives us the chance to put it right.